These conditions govern all contracts made by “Titan Black Ltd”. (Herein known as The Vendor).
If you are not 100% satisfied with the finished item you have received you are welcome to return it to us straight away and we will attempt to rectify the issue. The evaluation period for the returning of goods to the vendor is seven days from receipt of the said article (This only applies if the watch is returned in exactly the same unworn, merchantable condition as it was when supplied). In the unlikely event that we are unable to complete the project to your satisfaction, we will charge a reduced completion fee of 50% of the total job. We do not offer refunds on commissioned pieces.
Please note that although we always endeavor to ensure the customer is completely happy with the final result this is not always possible. In situations where the client is unhappy, we reserve the right to return the watch to the factory specification where possible. Additionally, if personalization has been applied to the dial, the replacement dial costs will be charged. Where a watch has been purchased for a specific project we reserve the right to sell this watch and then refund the item less and costs incurred typically to the value of 20% of the items sale price. This process can take up to 12 months for a factory restoration and resale.
When supplying watches for customization it is important to note that only coatings can be reversed. Finishes such as matte finish and dial work cannot be returned to the factory specification.
The non refundable deposit is to be paid to Titan Black Limited so that it can commence the bespoke work on the Watch and be put in funds to purchase relevant materials. If you cancel the contract, the deposit shall neither be recoverable nor will it be refundable. When the work to the Watch is completed you will be liable to pay the remaining balance which will be raised in an invoice from Titan Black Limited to you. Titan Black Limited gives a guideline of 6-10 weeks to complete the work to your Watch but this period is a guide only and may take longer and accordingly Titan Black Limited cannot be held to be liable to you should the work to your Watch overrun this period.
Please remember that the cost of the return postage is not the responsibility of the vendor.
All our watches are insured during transit when they are sent to you. It remains your responsibility to arrange suitable cover under your own insurance for the said item if returning it at all times.
All watches remain the property of “Titan Black Limited.” until paid for in full. All orders are accepted on the basis that the payment is made in full prior to delivery.
The Vendor reserves the right to amend listed prices and specifications without notice and at any time.
English Law shall govern any disputes arising out of the sale of any items referred to in the catalogue of The Vendor.
Privacy & Data Protection. The purpose of this statement is to set out how Titan Black Limited (“we”) use personal information we may obtain about you.
By using and registering as a User on the Titan Black website (the “Site”) you agree to this use. This statement and its terms comply with the Data Protection Act (1998).
Certain information such as your contact details is required when you register and use this Site. We will store this data and hold it on computers or otherwise. We will use this data to fulfill our agreement with you and to help prevent and detect fraud.
All information you provide us with will be used internally, and will not be passed on to any third party without your prior agreement.
If at any time you register to receive “Titan Black Ltd™, E-mail Alerts, newsletters or updates from “Titan Black Ltd”, then we may use information you provide to enable us to review, develop and improve the services that we offer and to enable us to provide you and other Users with relevant information through our marketing program.
We may use your information to make decisions about you, using computerized technology, for example, automatically selecting products or services, which we think will interest you from the information we have. We may inform you about items and services, which we consider, may be of interest to you.
If you do not wish “Titan Black Ltd” to use your information for marketing purposes or for any other purposes than administering your registration, then please do not tick any of the relevant check boxes provided when registering.
If at any time you wish to opt-out of receiving “Titan Black Limited”™, Email Alerts, newsletters or any other marketing information from Titan Black, you can login to the Site, access your ‘My Account’ details and unsubscribe by clearing the relevant check boxes.
We may also disclose your information:
To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
If we have a duty under law to do so.
In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, browser version, operating system and the website you visited prior to our Site.
We may use “cookies” which enable us to provide you with customized information from our web site. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our site.
Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.
We endeavor to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online and you will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
Please note that any products and services are supplied subject to our standard terms and conditions. Further information on this statement or any queries on them can be obtained from “Titan Black Limited” of 6 Duke Street, London, W1U 3EN. Telephone: +44 (0) 207 629 2266 Email: info [at] titanblack.co.uk
All information, photographs and material posted on this profile are subject to copyrights owned by Titan Black. Any reproduction, retransmission, republication, or other use of all or part of any document photographs and material found on this profile is expressly prohibited, unless prior written permission has been granted by Titan Black. Copyright 2011. Titan Black. All rights reserved.
TITAN BLACK IS AN INDEPENDENT LIMITED COMPANY. WE ARE NOT IN ANY WAY AFFILIATED TO THE ORIGINAL WATCH BRANDS WHO’S PRODUCTS WE CUSTOMIZE AND OFFER FOR SALE. ALL WATCH WARRANTIES ARE THE SOLE RESPOSIBILTY OF TITANBLACK LTD. THE ORIGINAL MANUFACTURE IS UNDER NO OBLIGATION TO REPAIR OR REFUND THESE PRODUCTS.